Frequently asked questions about technical labels and plates

Here we answer the general questions: how to order, what documentation exists and what data we need. The technical questions about each type of label are on the page of its category.

Each question has its own link within this page, so you can share it.

Orders and terms

Do you sell to private individuals?

No. We only serve orders from businesses and professionals (B2B).

How much does an order cost and how long does it take?

Price and lead time are confirmed in the offer, based on the specification and quantity.

Is there a minimum order quantity?

The minimum quantity depends on the type of label and on the production partner. It is stated in the offer, together with the price and the lead time.

How do you ship orders?

Depending on the reference and destination, the order may ship from Spain or directly from the production partner. Availability, route, lead time and price are confirmed in the offer.

How is the order shipped and who handles customs?

The mode of transport, the Incoterm and who handles import formalities and VAT are set out in the offer, before you accept it.

Products and documentation

Can you provide datasheets and test reports?

The production partner provides datasheets and test reports on request, where they exist for the specific reference.

Do you have certificates?

If you need certificates, tell us the reference: we will ask the production partner which documents exist and let you know. Certificates, where they exist, belong to the production partner or to the specific reference, not to TCS NEXUS S.L..

Can I ask for samples?

Samples or pre-production trials: availability and conditions are confirmed in the offer.

Who defines the legal content of the label?

The legal content of the label is defined by the customer; we reproduce the artwork the customer has approved and signed.

What uses are the products not intended for?

Unless expressly stated in the offer, they are not intended for medical applications, personal protective equipment, contact with drinking water or safety-critical functions.

Are the technical data on the site’s product pages final?

Indicative information. Final data are given in the production partner’s datasheet and in the offer.

Data, QR and serialization

What data do I need to request a quote?

The type of label and its use, the environment (indoor or outdoor, temperature, oils or cleaning agents), the dimensions, the material if you know it, the quantity and, if it carries numbering or QR codes, a sample file with the data.

What format should the variable-data file have?

It is usually a CSV file with one row per label. The exact format is agreed during the enquiry and the file is reviewed before production.

QR or DataMatrix?

They are the two most widely used two-dimensional codes, according to the EUIPO. The choice depends on the customer’s reading system and on what the code must contain, for example a URL or a GS1 identifier.

Can you prepare an online verification page?

It is an option defined per project; see the page on serialization, QR and variable data. The scope is confirmed in the offer.

Personal data

What do you do with my personal data?

We use them to handle your enquiry and, only if you expressly tick the box, to send you commercial communications. The controller is TCS NEXUS S.L.; the full information is in the Privacy policy.